At cita888, your privacy is more than a legal obligation — it is our genuine promise to every member. Find out exactly how we collect, use, and protect your personal information in this transparent document.
This Privacy Policy explains how cita888 ("we", "Platform") collects, uses, stores, and protects your personal information ("Member", "you") when you use the cita888.win website or our mobile app. This document is prepared in accordance with the provisions of Malaysia's Personal Data Protection Act (PDPA) 2010.
Cita888 takes our responsibilities as a data custodian seriously. We understand that your trust is an invaluable asset, and we will never take any action that could compromise it. Every data-related decision is made with the interests and safety of our members as the top priority.
By registering and using the cita888 platform, you consent to the collection and use of your personal information as described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to request account deletion.
Cita888 collects various types of information depending on how you interact with our platform. The following are the main categories of information we collect:
| Data Category | Information Type | Primary Purpose |
|---|---|---|
| Identity Data | Full name, identification card number, date of birth, gender | Identity verification (KYC) & fraud prevention |
| Contact Data | Email address, phone number, residential address | Account communications & verification |
| Financial Data | Bank account details, transaction records, deposit/withdrawal history | Payment processing & AML compliance |
| Technical Data | IP address, browser type, device information, cookie data | Account security & platform improvements |
| Usage Data | Game history, betting records, account activity | Customer support & platform analytics |
We do not collect irrelevant information or more than what is necessary for the stated purposes above. All data collection is conducted on the principle of data minimisation — we only request data that is truly necessary from you.
The personal information we collect is used solely for legitimate, clearly stated purposes. cita888 uses your data for the following purposes:
Cita888 will not use your personal information for third-party marketing, external paid advertising, or any other purpose not stated in this Privacy Policy without first obtaining your explicit consent.
Cita888 does not sell or rent your personal data to any external party. However, there are certain situations where we need to share your information with trusted third parties to enable the platform to function properly:
In the event of a merger, acquisition, or sale of company assets, members' personal data may be transferred as part of the business assets. We will provide reasonable notice to members should this occur, and the new privacy policy will explain how your data will be handled thereafter.
Your personal data security is cita888's highest priority. We continuously invest in the latest security infrastructure to ensure your information is always protected from cyber threats.
The technical security measures we employ include:
Cita888 uses cookies and similar tracking technologies to enhance your browsing experience, understand platform usage patterns, and maintain the security of your session. The following are the types of cookies we use:
You can manage or disable cookies through your browser settings at any time. However, please note that disabling essential cookies may affect the full functionality of the cita888 platform.
Under Malaysia's Personal Data Protection Act 2010 and international best practices, you have the following rights regarding your personal data held by cita888:
You have the right to request a copy of all personal data we hold about you at any time.
You may request that we correct any inaccurate or outdated information in your records.
You may request the deletion of your personal data, subject to any legal retention obligations binding on us.
You may object to the processing of your data for direct marketing purposes at any time.
You may request your data in a machine-readable format for transfer to another platform.
You may request that we restrict the processing of your data while a dispute or review is ongoing.
To exercise any of the above rights, please contact our privacy team by email at [email protected]. We will process your request within 14 business days. We may need to verify your identity before processing the request to ensure the security of your data.
Cita888 retains your personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. Our general retention policy is as follows:
Upon expiry of the designated retention period, your personal data will be securely deleted or anonymised using approved data disposal procedures, ensuring it cannot be recovered or misused by any party.
Cita888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any updates made will include a new effective date at the top of this page.
For significant changes that materially affect your privacy rights, we will provide reasonable notice via your registered email or through a prominent in-platform notification at least 14 days before the changes take effect.
We encourage you to review this page regularly to stay informed about how we protect your information. Your continued use of the cita888 platform after any changes take effect will be deemed as your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our privacy team:
Security Commitment
Privacy protection is more than a written policy — it is a daily practice implemented at every level of the cita888 platform.
All data transmitted between your device and cita888's servers is protected with military-grade 256-bit SSL encryption, ensuring no third party can intercept your information in transit.
Our strict KYC process ensures that only the true account owner can access and manage their account and funds. This protects you from account misuse by unauthorized parties.
All personal and financial data stored within cita888's infrastructure is protected with AES-256 encryption at the database level, not merely at the communication layer.
Cita888 has never and will never sell, rent, or commercialise members' personal data to advertisers, data brokers, or any external party for profit. Your information is not our product.
Internal access to members' personal data is strictly limited to staff who genuinely require it. Every access is logged and regularly audited for maximum security.
All data handling practices at cita888 are designed and implemented in compliance with Malaysia's Personal Data Protection Act (PDPA) 2010, giving you full protection under local law.