Terms and Conditions cita888 —
Complete Guide for Members

1 Acceptance of Terms

By accessing, registering, or using the cita888 platform in any manner — whether through the official website or mobile app — you hereby confirm that you have read, understood, and agree to be bound by all Terms and Conditions stated in this document.

If you do not agree with any part of these terms, you are advised not to continue using the cita888 platform. Continued use of the platform following any amendment to the terms will be considered acceptance of the updated terms.

These terms apply to all members without exception, including those who register through affiliate programmes, third-party promotions, or any other channel approved by cita888.

2 Membership Eligibility

To register and use cita888 services, you must meet the following eligibility requirements:

• Aged 18 years and above at the time of registration and while using the platform.
• Not appearing on any list of individuals prohibited or excluded from using online gaming services.
• Registering in a personal capacity and not on behalf of any business entity, unless specifically permitted by cita888.
• Not holding more than one active account on the cita888 platform under any name or identity.
• Holding valid bank account or digital wallet details in your own name for deposit and withdrawal purposes.

Cita888 upholds a strict responsible gaming policy. As such, we reserve the right to decline membership applications or terminate the account of any individual we believe does not meet the above eligibility criteria, or who we believe poses a risk to themselves or the platform.

3 Account Registration & Identity Verification

All information you provide during registration must be accurate, complete, and up to date. cita888 employs a comprehensive identity verification process (KYC — Know Your Customer) to ensure the safety of all members and to comply with industry standards.

During the KYC process, you may be asked to submit one or more of the following documents:

• Copy of valid identification card (MyKad) or passport.
• Recent bank statement or utility bill as proof of address.
• Bank account or digital wallet details used for transactions.
• Any additional documents deemed necessary by the cita888 security team.

You are solely responsible for keeping your account password confidential. cita888 shall not be liable for any losses arising from your failure to secure your login credentials.

4 Deposit & Fund Withdrawal

Cita888 accepts deposits via a range of approved payment methods including FPX, DuitNow QR, Touch 'n Go eWallet, and direct bank transfer. All deposits are processed instantly or within the timeframe specified for each payment method.

For fund withdrawals, the following terms apply:

• Withdrawals may only be made to a bank account or digital wallet registered under the verified member's name. Transfers to third parties are not permitted.
• Cita888 reserves the right to request additional identity verification before processing withdrawals, particularly for amounts exceeding the set limits.
• Withdrawal processing time depends on the chosen method and internal verification process.
• All withdrawals are subject to the wagering requirements associated with any bonus received, where applicable.
• Cita888 reserves the right to suspend or cancel withdrawals if there is suspicion of fraud or suspicious activity.

All financial transactions on cita888 are processed in Malaysian Ringgit (MYR) and protected by 256-bit SSL encryption. Member funds are held in accounts separate from the company's operational funds.

5 Bonus & Promotions

Cita888 offers a variety of bonuses and promotions to members from time to time. Each bonus offer is subject to the specific terms and conditions stated alongside the respective offer. The following general terms apply to all bonuses unless stated otherwise:

• Each bonus may only be claimed once per member, unless it is explicitly stated to be a recurring bonus.
• The welcome bonus is only available to new members who have never made a deposit previously.
• All bonuses are subject to wagering requirements that must be fulfilled before a withdrawal is permitted.
• Cita888 reserves the right to modify, suspend, or cancel any promotion without prior notice in the event of misuse or fraud.
• Using multiple accounts to claim the same bonus is strictly prohibited and may result in account termination.
• Bonus value cannot be directly converted to cash until the wagering requirements are fully met.

6 Game Rules

All games available on the cita888 platform — including Sports Betting, Live Casino, Bingo, Fish Shooting Games, Slots, and wagering — are operated in accordance with the rules set for each game category. Specific rules for each game can be found within the game interface itself.

The general terms applicable to all games on cita888 are as follows:

• All games use an independently verified Random Number Generator (RNG) system to ensure absolute fairness.
• Game results are final and cannot be appealed unless there is strong evidence of a system technical failure.
• In the event of a technical failure or connection disruption during a game session, cita888 will resolve the outcome based on verified server records.
• Confirmed bets cannot be cancelled by the member once the game has started.
• Minimum and maximum wagering limits are subject to the limits set for each game and may change from time to time.

For Sports Betting specifically, all results are based on the official outcomes announced by the relevant event organising body. cita888 uses reliable and up-to-date data sources to ensure the accuracy of odds and results.

7 Member Responsibilities

As a cita888 member, you agree not to engage in any of the following activities:

• Using automation software, bots, or any third-party tools to access or use the platform without written authorisation.
• Colluding with other players to manipulate game outcomes or exploit system vulnerabilities.
• Providing false or misleading information during registration or the KYC process.
• Using your cita888 account for any money laundering activities or unlawful financial transactions.
• Selling, transferring, or sharing your cita888 account to or with any other party.
• Hacking, disrupting, or attempting to gain unauthorised access to the system or other users' accounts.
• Distributing offensive, threatening, or unlawful content while interacting on the platform.

8 Intellectual Property

All content on the cita888 platform — including but not limited to logos, branding, graphics, text, interface design, software, and source code — is the exclusive property of cita888 or its respective licensors.

You are not permitted to copy, redistribute, modify, republish, or exploit any part of this platform's content for commercial purposes without prior written consent from cita888.

Using the "cita888" brand name, logo, or any related trademark for personal marketing or promotional purposes without authorisation is prohibited and may result in legal action.

9 Liability Limit

Cita888 shall not be liable for any direct, indirect, consequential, or incidental losses arising from the use of or inability to use the platform, including but not limited to:

• Financial losses resulting from game outcomes or betting.
• Service disruptions caused by system maintenance, technical failures, or circumstances beyond our control (force majeure).
• Unauthorised access to your account resulting from your own negligence in maintaining the confidentiality of your login credentials.
• Delays in processing deposits or withdrawals due to third-party factors such as banks or digital wallet operators.

While cita888 makes every effort to ensure the platform operates without interruption, we cannot guarantee that the service will always be available free of disruptions or technical errors.

10 Account Suspension & Termination

Cita888 reserves the right to suspend or close any member's account at any time if there is reasonable cause to do so, including:

• Confirmation that the member does not meet the specified eligibility requirements.
• Suspected or confirmed fraud, money laundering, or any other illegal activity.
• Violation of any provision of these Terms and Conditions.
• Request from a relevant authority or regulatory body.
• Upon the member's own request to voluntarily close their account.

In the event of account closure, any valid fund balance (after deducting any bonus or promotional credits that have not met the wagering requirements) will be returned to the member within a reasonable period, subject to any ongoing investigation, if applicable.

Members who wish to voluntarily close their account may do so by contacting the cita888 customer support team through the available channels.

11 Terms & Conditions Amendment

Cita888 reserves the right to modify, add, or remove any part of these Terms and Conditions at any time without prior notice. However, for significant amendments, we will endeavour to provide reasonable notice to members via the platform or registered email.

It is your responsibility to review this Terms and Conditions page from time to time to ensure you are always aware of the latest version. The last updated date will always be displayed at the top of this document.

Continued use of the cita888 platform after any amendment takes effect will be considered your acceptance of the updated terms.

12 Contact Us

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any aspect of cita888's services, please contact our support team through the following channels:

• Live Chat: Available within the platform 24 hours a day, 7 days a week.
• Email: [email protected] (responded to within 24 business hours).
• Telegram: Contact our official support agent through the details provided within the platform.

The experienced cita888 customer support team is ready to assist you in Bahasa Melayu. We are committed to resolving every enquiry and complaint promptly, transparently, and professionally.